Privacy Policy

Last updated: 28 March 2026

1. Who We Are

DayVoy is a private day trip booking service operated from the United Kingdom. When we say "DayVoy", "we", "us", or "our", we mean DayVoy and its operators. For questions about this policy, contact us at alex@dayvoy.com.

2. Information We Collect

We collect information you provide directly when using our service:

  • Booking details: Name, email address, phone number, pick-up/drop-off locations, trip dates and preferences.
  • Account information: If you create an account, we store your name, email, and trip preferences.
  • Communications: Messages you send through our concierge chat or support channels.
  • Usage data: Pages visited, features used, and device information to improve our service.

3. How We Use Your Information

  • To process and manage your trip bookings.
  • To communicate with you about your trips (confirmations, reminders, changes).
  • To improve our service and develop new features.
  • To send promotional communications (only with your consent; you can opt out at any time).

4. Data Sharing

We share your information only when necessary to deliver our service:

  • Drivers: We share your pick-up location, name, and phone number with your assigned driver.
  • Payment processors: Stripe processes payments on our behalf and handles your card details securely.
  • Legal requirements: We may disclose information if required by law or to protect our rights.

We do not sell your personal data to third parties.

5. Data Retention

We retain your booking data for up to 3 years after your last trip for customer service and legal purposes. Account data is retained until you request deletion. You can delete your account at any time from your profile settings.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or export your personal data. To exercise any of these rights, email alex@dayvoy.com.

7. Cookies

We use localStorage and sessionStorage to remember your preferences and booking state. We do not use third-party tracking cookies. Analytics data is collected anonymously to improve our service.

8. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes via email or a notice on our website.

9. Contact

If you have questions about this privacy policy, contact us at alex@dayvoy.com or via WhatsApp at +44 7356 021437.