Concierge Desk
How Can We Help?
Whether you need help with a trip, have a question about our drivers or cars, or just want to say hello—our support team is here for you.
search
confirmation_number
Booking Help
Questions about modifying, cancelling, or managing your tour bookings.
Go to Bookings chevron_right
payments
Payments & Refunds
Information about pricing, payment methods, refund policies, and invoices.
View FAQ chevron_right
route
Trip Information
All trips depart from London and go anywhere in the UK. Details about routes, flexibility, and what's included.
Explore Tours chevron_rightFrequently Asked Questions
What is included in a private car tour? expand_more
Every DayVoy trip starts from London and can take you anywhere in the UK — from the Cotswolds to the Scottish Highlands. Each trip includes a comfortable car, a friendly local driver who knows the area, door-to-door service from your London hotel or airport, complimentary bottled water, and in-car Wi-Fi. Every trip is super-flexible: swap stops, add detours, or linger where you like. Luxury vehicle upgrades are available if you'd like something extra special. Entry fees to attractions are not included unless specified in the trip description.
Can I change my itinerary on the day? expand_more
Absolutely! That's what makes DayVoy special. You're free to change stops, extend time at a location, or skip attractions during your trip. Your driver will happily adapt the route in real-time — they know all the best alternatives. The only constraint is the total trip duration.
What is your cancellation policy? expand_more
Free cancellation up to 48 hours before your tour. Cancellations within 48–24 hours receive a 50% refund. Cancellations within 24 hours are non-refundable. We understand plans change—if you need to reschedule instead, we're happy to help at no extra cost.
How many passengers can a car accommodate? expand_more
Our standard cars seat up to 3–4 passengers comfortably. For larger groups (5–6), we have bigger vehicles available. For parties of 7+, we can arrange multiple cars that travel together. Child seats are available free of charge on request.
Do you offer airport transfers? expand_more
Yes! All our trips start from London, so airport pickups are a natural fit. You can begin or end at Heathrow, Gatwick, Stansted, or London City Airport. It's a great way to start or end your UK visit. Airport pickups include flight monitoring—if your flight is delayed, your driver will adjust accordingly.
Get in Touch
Can't find what you're looking for? Send us a message and we'll get back to you within 2 hours.
mail
Email Us
hello@dayvoy.co.uk
call
Call Us
+44 20 7946 0958
chat
Live Chat
Available 8am – 10pm GMT